Terms Of Service
The terms governing your use of our website and moving services.
1. Agreement
By using primemovexcorp.com or booking services from PrimeMoveXCorp. ("we", "us", "our"), you agree to these Terms of Service. If you do not agree, please do not use our website or services.
2. Quotes & Booking
Estimates provided by phone, email, on-site visit, or video walkthrough are non-binding until confirmed in writing. The final invoice may vary if the actual scope of work differs materially from what was estimated. Any changes that may affect the price will be discussed with you in advance.
3. Pricing & Payment
- Most services are billed by the hour with a stated minimum.
- We accept payment by cash or check unless otherwise agreed.
- Additional fees may apply for specialty items (piano, safes, oversized furniture) requiring extra labor or equipment.
- Travel time, stairs, long carries, or bulky-item handling may be added to the final estimate where applicable.
4. Customer Responsibilities
- Be present (or designate an authorized adult) at both origin and destination during the move.
- Provide accurate access information: parking, elevator, stairs, COI requirements.
- Carry valuables yourself: currency, jewelry, securities, sensitive documents.
- Secure pets safely off-site or in a closed room during the move.
5. Cancellations & Rescheduling
Cancellations or rescheduling within 48 hours of the booked window may incur a deposit/holding fee. Please contact your branch as early as possible if your plans change.
6. Items We Cannot Move
- Live animals or plants subject to transport restrictions.
- Hazardous materials: gasoline, propane, paint thinner, fireworks, ammunition, etc.
- Perishables that cannot withstand transit conditions.
- Illegal items of any kind.
7. Insurance & Liability
We operate under California Operating Authority CAL-T 202312, U.S. Department of Transportation registration USDOT #4408016, and Motor Carrier Number MC #1557849. Cargo claims are processed in accordance with our cargo policy and applicable state and federal regulations. We are not liable for items packed by the customer or for pre-existing damage.
8. Limitation Of Liability
To the maximum extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid for those services. We are not liable for indirect, incidental, or consequential damages.
9. Website Use
You may not use our website for any unlawful purpose, attempt to access restricted areas, or interfere with its operation. We reserve the right to modify or discontinue any feature at any time.
10. Intellectual Property
All content on primemovexcorp.com — including text, graphics, logos, and images — is the property of PrimeMoveXCorp. or used with permission and is protected by copyright laws.
11. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of laws provisions. Any disputes will be resolved in the courts of Santa Clara County, California.
Dispute Resolution; Binding Arbitration; Class Action & Jury Trial Waiver
Informal Resolution
Before initiating any claim, you agree to first contact us and attempt to resolve the dispute informally. Most concerns can be resolved this way.
Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms, this website, or our services that cannot be resolved informally shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court. The arbitration shall take place in the county and state in which the Company's principal place of business is located, unless applicable law requires otherwise.
Class Action & Jury Trial Waiver
You and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and the Company waive any right to a jury trial and any right to participate in a class action or class-wide arbitration.
If any portion of this section is held unenforceable, the remainder of this section shall remain in effect; however, the prohibition on class, collective, or representative proceedings is non-severable.
12. Changes To These Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.
13. Contact
Questions about these Terms? Reach us at [email protected] or (510) 396-9699.